Shipping Policy

At Allmycloset, we're proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.

1. General Shipping Information

We currently ship throughout Australia. Shipping is free on every order, with no minimum purchase.

2. Processing Time

Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and holidays. During peak seasons or promotional events, processing times may be slightly longer — we'll keep you informed of any delays.

3. Shipping Rates

Free Shipping — we offer free tracked shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times

Processing Time: 1–2 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Delivery Time: 5–11 business days
Order Cutoff Time: 6:00 PM
Time Zone: (AEST) Australian Eastern Standard Time – Sydney

Please note: delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses or restricted areas. Certain items may be subject to shipping restrictions depending on Australia-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately at support@allmycloset.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Updates

We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page.

Contact Information

Store name: Allmycloset
Company Address: 92 Gelston Ave, Brooklyn, NY 11209, United States
Warehouse Address (AU): Unit 10, 37–41 O'Riordan Street, Alexandria NSW 2015, Australia
Email: support@allmycloset.com

Monday to Friday | 09:00 – 17:00 (AEST)
Weekends | 11:00 – 16:00 (AEST)
We aim to respond to your inquiries within 24 hours.